IMPORTANT ANNOUNCEMENT REGARDING CORONAVIRUS: Aquatica’s manufacturing and distribution facilities HAVE NOT been affected by the COVID-19 outbreak. Read more...

Frequently Asked Questions

DESIGN & PRODUCTION

Where are Aquatica products manufactured?

All our AquateX™ baths, spas, washbasins, and bath furniture models are manufactured at our own facilities in Latvia, Europe. You can watch how our products are being made and our facilities by watching our videos here.

Where can I find technical drawings/specification/fitting instructions for my product?

You can find technical documentations as well as other tech info on every product page, right under main photo gallery. or you can send us an e-mail to sales@aquaticausa.com .

How much do the solid surface AquateX baths weigh?

Solid surface baths are between 80-180kg depending on the model. This means that they are light enough to not typically require floor reinforcement, however they are far more substantial than lightweight acrylic tubs.

PRICING DETAILS

Where I can see the prices?

All our product pricing is openly displayed at our WEB site.

I'm a designer/builder/architect whom should I contact for a discount?

We have a trade program and industry professionals are eligible for trade discounts.

ORDERING QUESTIONS

Who should I contact if I have other questions about the products and their installation?

First, please check the PDF drawings and installation instructions available for download under the relevant product listing on our website. You can send us an e-mail to sales@aquaticausa.com and of our knowledgeable sales & support team members will be able to assist you. Alternatively, please feel free to contact our sales team at +1 866 606 2782, x:1.

What are my payment options?

You can purchase Aquatica products by paying with ACH (e-Cheque), credit card, wire transfers, PayPal or Klarna.

Is my package insured and do I need to sign for my order?

All our shipments are fully insured. Our contract carriers will contact you to schedule a delivery date and require a signature upon delivery.

Can I buy Aquatica products worldwide?

We ship around the globe to practically every single country and territory. So, wherever you are, you can get the best advice on the greatest bathtub or spa customized to your local plumbing and electrical standards! More detailed information is available at: International Shipping .

Do you have a showroom?

No, we don't run showrooms, however; we are able to accommodate product viewings at our Miami warehouse by prior appointment.

How do I place an order?

Orders can be placed directly at our e-commerce store or by contacting our sales & support at 866 606 2782 x1.

SHIPING & DELIVERY ON

How do you manage shipping?

We ship at a flat rate to all continental US zip codes.

How do I know that my order has been shipped?

You will receive an email from our customer service with your tracking number.

When will I receive my order? What is the lead time to receive Aquatica products?

We have large inventory and most standard items ship within 48h. Most customized products ship in 6-10 weeks.

How can I contact your customer service?

Please send your requests to sales@aquaticausa.com or initiate a chat session from our homepage. If you would like to speak to our sales & support, you can contact us directly at +1 866 606 2782 x1. Aquatica’s sales & support, working hours are Monday to Friday, 8 am - 8 pm EST.