Frequently Asked Questions

Design & Production

Where are Aquatica products manufactured?

At our manufacturing facility located in Latvia, Europe. You can find out more about our manufacturing process here.

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Are Aquatica products designed, developed and manufactured in-house?

Yes, our international team of experienced engineers, designers and master craftsmen handle the entire product lifecycle, from ideation to manufacturing of the final product. We also operate a state-of-the-art research and development laboratory, where our experts conduct R&D to create the best proprietary materials, tools and methods. 

Manufacturing faq page

Can I order custom-made products?

Our world-class craftsman can create bespoke products to cater to your design project. We also offer customizable bathroom furniture such as the Millennium Sink & Vanity series and the Sola Solid Surface furniture set. The Customization Wizard offers different style and size options, allowing you to customize the furniture to match your design.

Millennium Wizard faq page2

Where can I find technical drawings/installation manuals/user manuals for my product?

You can find everything on each individual product page under “Technical documentation”. You can scroll down on the product page or click the following button located under images:

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How much do Aquatica bathtubs weigh?

Solid surface baths are between 200-350lbs depending on the model. This means that they are light enough to not typically require floor reinforcement; however they are heavier than acrylic tubs. You can find out the exact weight of each model in “Product Details” located under the images:

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Pricing

Where I can see the prices?

All product pricing is openly displayed either under the category page listings or on each individual product listing as shown below:

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What is the price of an Aquatica bathtub?

We offer an extensive selection of luxury bathtubs to buy online in different styles, sizes, colors and prices. Bathtub prices start from $2000. Our best-selling tubs range from $3500-$7000. Some of our ultra-luxurious models cost around $10,000.

How much does an Aquatica hot tub cost?

Prices for our outdoor hot tubs start from $14,495. Our most exclusive hot tubs cost between $23,490 and $34,990. 

What is the cost of an Aquatica wash basin?

Vessel sink prices range between $398 and $1338. The price of Aquatica’s Millennium Bathroom Wash Basins starts from $2,899. The Aquatica Sola Solid Surface Sink costs around $2,534. If you choose a bespoke furniture set, you will be able to see the final cost after you select your choices in the customization wizard. 

I'm a designer/builder/architect. Who should I contact for a discount?

Industry professionals can join the Aquatica Trade Program to receive trade discounts and other exclusive benefits. Feel free to send us a message over the website chat box, email us at sales@aquaticausa.com or give us a call at 866 606 2782 ext 1

Ordering

Who should I contact if I have other questions about products and installation?

First, please check the PDF drawings and installation instructions available for download under the relevant product listing on our website. You can send us an e-mail to sales@aquaticausa.com and of our knowledgeable sales & support team will be able to assist you. Alternatively, please feel free to contact our sales team at +1 866 6062782, x:1

What are my payment options?

You can purchase Aquatica products by paying with ACH, eCheck, credit card, wire transfers, PayPal or Klarna.

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Do you have a showroom?

Aquatica doesn’t operate showrooms. Our main focus is online sales considering that we have over 100 bathtub models. However, we welcome customers to visit our warehouse in Miami, Florida. Please keep in mind that it is by appointment only. To set up an appointment please call: 866 606 2782 ext 1

OnlineDealers faq page2

How do I place an order?

Orders can be placed directly at our e-commerce store or by contacting our sales & support at 866 6062782 x1.

Shipping & Delivery

Is my package insured and do I need to sign for my order?

All our shipments are fully insured. Our 3rd party carriers will contact you to schedule a delivery date and require a signature upon delivery. For full delivery instructions please read: Shipping and Delivery

What are the shipping costs?

We ship at a flat rate to all continental US zip codes. For more info check: Our Delivery Fees

Are there any extra costs such as taxes, duties or customs?

If you are buying a product online from outside European Union member countries, the UK, Norway, Switzerland, Canada, USA or Mexico, your orders will most likely be subject to additional local import duties and taxes (VAT). For more information, please read: International Shipping.

How do I know that my order has been shipped?

You will receive an email from our logistics department with your tracking number and delivery instructions.

When will I receive my order? What is the lead time to receive Aquatica products?

In stock items are shipped within 48hours and delivery times are on average 3-4 business days. Custom orders take between 6-10 weeks. For more details please check this map: Delivery Times for In-Stock and Out-of-Stock Items

How can I contact your customer service?

Please send your requests to sales@aquaticausa.com or initiate a chat session from our website. If you would like to speak to sales & support, you can contact us directly at +1 866 606 2782 ext 1. Aquatica working hours are Monday to Friday, 8 am - 8 pm EST.