Aquatica Plumbing Group Inc: Privacy Policy

Aquatica Plumbing Group Inc (“Aquatica”) respects the privacy concerns of our customers and we value your trust in our products and services. This Privacy Policy is meant to help you understand the types of information we collect, how we use this information, and the choices you can make.

This Privacy Policy applies to visitors to the website or where this notice is posted (the “Site”). By accessing the Site where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make.

Third-Party Links on Our Website

Our Site may contain links to third-party websites for your convenience. We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy. Once you leave the Aquatica Site or are redirected to a third-party website, application, or other online services, we encourage you to read the privacy policy applicable to that third party.

What Information Do We Collect?

We collect personal information, or “personal data,” in order to operate our business and provide our products and services. Personal data is the information that identifies you as an individual. The type of personal data we collect depends on your interactions with us and how you use our products and services.

Some Personal Data Is Provided by You

We collect some personal data based on your interactions with us. Some personal data is collected when you use our website and some personal data is collected when you use our products or services. For example, you provide us personal data when you:

  • Make a purchase
  • Contact us with a question
  • Participate in a promotion or survey
  • Request a brochure.

You may choose not to provide certain personal data; however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website. For example, your name and contact information are needed to register your warranty.

Some Personal Data Is Received from Third Parties

We also collect some personal data from third parties, through technology such as cookies, and when you use third-party services, such as when you purchase an Aquatica product through an authorized dealer.

Some Data Is Collected by Our Website

Our website collects aggregated data about site visitors which alone cannot be used to identify you. We use this information to learn about how our website is used.

Type of Information We Collect

The type of personal data we collect depends on the features of the Site that you use which may include:

Contact Information

We may collect your first and last name, email address, postal address, phone number, or other similar contact information.

Account or Billing Information

We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information. We may also collect information related to your account such as your username or password.

Product Information

We may collect product information such as your warranty information, purchase history, or product interests.

Demographic Information

We may collect demographic information such as your birthdate, geographic location. 

If you choose not to provide us with personal information, you may still access our Site, however, you may be unable to use a service or unable to access certain functionalities of the Site.

Information Collected Automatically

To improve our Site and services, we collect and use aggregated information that does not personally identify you. When you visit the Aquatica website, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location. This information is used to operate, maintain, and manage our Site and related services. For example, we may calculate the average number of site visitors who visit a particular webpage on our website.

How We Use the Information We Collect?

We use the personal data we collect to communicate with you and to provide the products or services you have requested. We also use data we collect to operate our business, improve our products and services, and to send you marketing offers that we think may interest you.

To Provide and Improve Our Services

We use your personal data to provide our services and facilitate communication between you and Aquatica. We may also use your information to understand how our customers use our Site in order to improve our services and your experience.

To Communicate With You

We use your personal data to respond to you when you contact us. We may also use your personal data to communicate with you about Aquatica® products, or regarding promotions and marketing that we believe may interest you. To update your preferences or to opt-out of receiving certain communications, please see What Choices Can I Make?

Why Do We Share the Information We Collect?

We share personal data with your consent or to complete the transaction of a service you have requested or authorized. We share personal data with our affiliates, vendors, and third-party service providers as described in this notice to process it for us. We also share personal data if required by law, to protect our customers or others, to maintain the security, or to operate our business. We will not sell or rent your personal data to third parties without your permission.

Third-Party Service Providers

We may share your personal data with third parties to perform services on our behalf such as, providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions. These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose.

Social Media

Your personal data may be disclosed in connection with your social media activity. If you connect or otherwise choose to engage with Aquatica on social media, the social media site may collect your personal data or may share information with us about your use of its services. Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post. Please review the social media site’s privacy policy and privacy settings to control how your personal data is shared.

To Comply With Legal Obligations

Aquatica may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.

Business Use

Aquatica may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce Aquatica ’s billing or contracts. In the unlikely event that Aquatica is involved in a merger, acquisition, sale, or other change in ownership, our customers’ personal data may be among the transferred business assets.

Cookies & Other Similar Technologies

Like many other websites, we and our vendors use cookies and other similar technologies to improve our services and your online experience. Cookies are small text files sent from a website and stored on your browser while you visit a website. Cookies, track how you use a website, and enable the site to remember your preferences. 

Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser. By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our Site. Please review the options available in the web browser that you are using to make changes to your cookie preferences.

How Do We Keep Your Information Secure?

While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss or unauthorized access. It is your responsibility to keep your password secure. Please contact us immediately if you suspect your account has been compromised.

Data Transfers and Processing

Aquatica is a global company and we may transfer your personal data to Aquatica affiliates or to third parties in locations around the world for the purposes described in this Privacy Statement. We store and process data both inside and outside of the United States. Countries, where we process data, may have data protection laws that differ from those in your own country.

Children’s Online Privacy

Aquatica is committed to protecting children’s privacy and safety on the Internet. The Aquatica Site is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data, we ask that you notify us by email at Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.

What Choices Can I Make?

You have choices about how to manage your personal data and what types of communications you receive from us.

Access Requests

To request access to, correct, change, or delete your personal data, you may contact Aquatica directly by email or by phone.

Email Communications

You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.

How to Contact Us

For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete your personal data, you may contact us by email, telephone or postal mail at:


Telephone: +1 866 471 8344

Postal Mail:
Aquatica Plumbing Group Inc
113 Barksdale Professional Center
Newark, DE 19711

Changes to Our Privacy Policy

This Privacy Policy is effective as of September 09, 2019. From time to time it may become necessary to update or change our Privacy Policy and Aquatica encourages you to periodically check here for the most current version. If significant changes are made, Aquatica will provide you with appropriate notice, which may include a conspicuous notice on our Site or email notification. Your continued use of the Site constitutes your agreement to this Privacy Policy.