12005 SW 130 St. Ste. 302, Miami, FL 33186, USA
+1 866 606 2782
We dispatch hundreds of orders every week, and there aren't many occasions our baths are returned to us. Unfortunately, sometimes things do go wrong, and if they do, we like to make sure you can return your order as easily as possible.
We have a dedicated returns department and a process in place. Our Customer Service team is also on hand to answer any further questions you might have. You might also be interested in reading the returns section of our Terms and Conditions.
Most returns can be avoided before you even make your purchase. Please take advantage of our comprehensive site to read our pre-installation tips, check model specifications and installation manuals and most importantly, please call our knowledgeable inside sales team for detailed information and advice. The number one reason for returns is dimensions – products end up being too big to pass through doors, passages, stairs or simply don’t fit in the intended bathroom space.
Inspect your tub before accepting the delivery
All of our shipments are fully insured. It is very important to inspect your product thoroughly before accepting and signing for it. Bathtubs are fragile and sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service immediately, and we will issue a return authorization (RA) number. Therefore, a thorough inspection of all packages is of utmost importance before signing the delivery documents. Damages reported after 24 hours following the delivery will be your responsibility.
Product Does Not Meet Your Needs
Returns without the original crate
As an exception, we might agree to accept certain products that no longer have the original crate. Please contact us first to request a Return Merchandise Authorization (RMA) by telephone on +1 866 606 2782 x:2 or email: firstname.lastname@example.org. Your request must be approved by our customer service first. The approval is not guaranteed and is decided on a case by case basis. Please note that all returns without the original crate will incur a 30% restocking fee in addition to repackaging costs and actual freight costs to and from our warehouse.
Once you receive the approval, please:
Our Return Policies in a nutshell
Aquatica reserves the right to refuse returns that don’t meet the above-described criteria.
Orders for standard in-stock products can be cancelled before the item(s) are shipped without incurring any penalty. Once your order is shipped, you will need to refer to our Return Policy.
Items marked as Special-Order items or customized items cannot be canceled or returned. You will be charged upon placing the order and this will be considered as the final sale (non-refundable).
Replacement of Faulty Goods
If your goods arrive faultily or develop a fault within the warranty period, please contact us immediately to arrange for a free-of-charge at-home repair or replacement.